Vtiger 6.1 and 6.2 Inactivity Log Out Problem with SenServe's Guide

The short time interval of Vtiger’s inactivity logout is a very annoying problem. For instance you go out to take a call or writing an email, and then you discover that your Vtiger has automatically logged out, which is really irritating for the user, and this happens all the time.

Many of Vtiger users are facing the same problem and are looking for a solution.

There is no need to worry anymore as we’ve got the solution to this problem, by following these steps you can easily increase the inactivity logout time, so you don’t have to login again and again.

• First go to /YOUE_CRM_INSTALL_FOLDER/include/Webservices
• After that go into the SessionManager.php file

Look for this line:

if you are using vTiger 6.1 OR 6.2 then Follow this

$maxWebServiceSessionIdleTime = 86400; //Max life span session should be kept alive after the last transaction (now the Vtiger inactivity logout time interval is changed from 30 minutes to 1440 minutes, which means 24hours)

if you are using vTiger 6.then Follow this

http://www.senserve-limited.blogspot.co.uk/2015/02/IT-Support-Services-vTiger-CRM.html


The above method works in almost all the versions, if you have the latest version then try this out:

If you have an existing .htaccess file, then go to the file and add this code in the .htaccess file php_value session.gc_maxlifetime 3600 

(Note if you don’t have an .htaccess file, create one and then add this code to it.)

Problem Solved!! Try this solution which is mainly figured out by SenServe.Com’s Experts; in case it doesn’t work please do comment here with the details of your problem Or you can directly drop us a message on senserve.com